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Ordering How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen. Please note that there is a $50 purchase minimum and the checkout option will appear once you have selected items totalling this amount.
Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please email up at
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24/7. We will do everything we can to accommodate your request.
What are my payment options?
Orders can be placed online using Pay Pal. We accept Visa, MasterCard, American Express or Discover Cards.
Do you have a minimum-order requirement?
There is a $50 total order minimum on IslandWeddingFavors.com. There are minimum quantities on some of our favors. There are some exceptions, please check the product information pages.
Do you offer samples?
No we don’t offer samples.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care representative at
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for a return authorization within 30 days of receipt of your order. All returns must be approved by our customer-care department.
How long before I receive my refund?
All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.
Can I return edible items?
Due to the nature of these items (i.e. they cannot be resold,) edible favors are non-returnable and non-refundable.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-877 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with the shipping company. Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within three-to-five business days. If an item requires personalization, production time could take up to 10 business days, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.
To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please note that, in some cases, you may receive multiple packages.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and Fed Ex and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?
We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $16.95. Please note that products staring with CAC are not eligible for this offer and customs taxes and duties are recipient's responsibility.
Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. territories or Canada.
However, we would like to recommend two fantastic international sites. They are sure to have the perfect favor for all of our UK and Australian brides!
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS and Fed Ex and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.
Do you have an affiliate marketing program?
Yes, we do offer an affiliate program. For details, please visit our Referral program page.
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor enquiries. Please email us as
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Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the McAfee HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Contact Us
E-mail: E-mail us at
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. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
IslandWeddingFavors.com Disclaimer
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of www.islandweddingfavors.com following the posting of changes to these Terms and Conditions of Use (including the www.islandweddingfavors.com Privacy Policy) will mean that you accept those changes.
Restrictions on Use of Materials
This site is owned and operated by www.islandweddingfavors.com. (IWF) All material on this site, including, but not limited to images, illustrations, audio clips and video clips, is protected by copyrights that are owned and controlled by IWF or by other parties that have licensed their material to IWF. In addition, all trademarks, service marks, and trade names appearing on this site are proprietary to IWF and /or its licensers. IWF hereby grants you a personal, non-exclusive, non-assignable and nontransferable license to use and display, for home, noncommercial and personal use only, one copy of any material that you may view and/or download from this site, including, but not limited to, any files, codes, audio or visual images incorporated in or generated by any software that is available for downloading, provided that you must maintain all copyright and other notices contained in such material. Except as described in the immediately preceding sentence, you agree and acknowledge that no material appearing on this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, nor may any such material be modified or used for any other purpose. Any modification of the material or use of the material for any other purpose is a violation of copyright and other proprietary rights.
Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, service mark or trade name displayed on this site without the express written permission of IWF or its applicable licensor(s).
IWF has not reviewed all of the sites linked to www.islandweddingfavors.com and is not responsible for the content of any other sites linked to it. Links are provided for your convenience and all linking to other sites is at your own risk.
Forums and Public Communication
IWF is not responsible for any material posted on chat areas, bulletin boards, or e-mail forums (collectively, "Forums") conducted on this site. In participating in any such Forums, you shall not upload to, distribute, or otherwise publish any content that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise give rise to liability or violates any law.
All Forums shall be used only in a noncommercial manner and you shall not distribute or otherwise publish and material containing any solicitation of funds, promotion, advertising, or solicitation for good or services (and you specifically acknowledge that soliciting other site visitors to join or become members of any commercial on-line service or other organization is expressly prohibited).
You agree to indemnify IWF for any and all claims, damages, losses, and causes of action arising out of your publication or transmittal of any such prohibited material or your failure to otherwise comply with these Terms and Conditions of Use. While IWF does not and cannot review every message posted by users in the Forums and is not responsible for the content of these messages, IWF reserves the right to delete, move, or edit messages that it, in its sole discretion, deems abusive, defamatory, obscene, in violation of any laws or is otherwise unacceptable.
Site visitors shall remain solely responsible for the content of their messages. By uploading materials to any Forum, you automatically grant (or warrant that the owner of such rights has expressly granted) IWF a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called ³moral rights² in those materials have been waived.
Jurisdictional Issues
Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting artists, records and other products available in Canada, its territories, possessions, and protectorates. This site is controlled and operated by IWF from its offices within the United States. IWF makes no representation that materials in the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
DISCLAIMER
THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, IWF DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TWF DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECT WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IWF DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT IWF) ASSUME THE ENTIRE COST OF NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL TWF BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE, EVEN IF IWF OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL IWF’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.
Other
These terms shall be governed by and construed in accordance with the laws of the United States. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the courts located in Florida, USA, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating and such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing, signed IWF.
IWF PRIVACY STATEMENT
Island Wedding Favors. (IWF) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the TWF World Wide Web site, http://www.islandweddingfavors.com
As a general policy, IWF will never disclose any information identifying you as a user of www.islandweddingfavors.com to third parties. We use the information which we may collect from you to tailor the site to user needs and to ensure optimal function of the site.
Now or at some point in the future, you may be asked to furnish your name, address, e-mail address and telephone number and to answer questions about your computer and its connection to the Internet. We use the contact information from the registration form to send users updates about the site and other relevant information.
We may use the information which you furnish to collect user data, which we then use to assess the popularity of features and programs on the site. In some cases, we may use identifying information (company) to track participation among various industry sectors, but not to identify a particular user. IWF does not record the usage patterns of individual users.
IWF may also record some information which is automatically made available by your browser: domain name, browser type, MIME type and IP address. We use this information to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
IWF uses cookies, small data files that the site writes to your hard drive when you visit. Any personal information contained within a cookie was furnished by you. A cookie can't read data off your hard disk. We use cookies to track traffic patterns on the site.
You may refuse cookies by configuring your browser.
This site contains links to other sites. IWF is not responsible for the privacy practices or the content of such Web sites.
From time to time, www.islandweddingfavors.com may participate in special relationships, such as "Powered by" partners, business partners and co branded sites, in order to deliver users information in the most effective manner. None of these partners, etc. will receive the information collected from you by this site, although information may be made available to them as aggregate user data, without any identifying information.
From time to time, IWF may conduct an online user survey. The site's online surveys ask users for contact information (like their e-mail address), but you may always elect to not furnish this data. Your contact information is used to contact you when necessary and to track usage of the site.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.
If you do not wish to receive future communications or to receive our service, you can e-mail us at
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Correct/Update
If you wish to change or modify information previously provided, e-mail us at
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Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact www.islandweddingfavors.com.
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